At CRAFT FANTASTIC we want you to be 100% satisfied with your order. We are happy to replace or refund damaged/defective items within fourteen days of purchase.
Please examine your order upon receipt. Notify us immediately of any incorrect products or damaged items. Products must be returned in new condition, in original Craft Fantastic packaging. Exceptions after the fourteen day period will be reviewed on a case by case basis.
To make a return/exchange, please email Sales@CraftFantastic.com with a request describing the products being returned and a detailed description as to why. If the return is a result of an error on our part, we will be responsible for all shipping fees. If the return is due to customer error, the customer will be responsible for any shipping fees related to the return/exchange.
Clearance/Sale items are final and not eligible for credits or refunds.
A 25% restocking fee may be charged in certain situations.